Refund & Exchange Policy

TERMS & CONDITIONS :

1. We have a 30-days return policy, which means you have 30 days after receiving your item to request a return. 
2. To be eligible for a return, returned/exchanged item(s) must be in original condition (unworn or unused, unwashed, unsoiled and unaltered) with all the original packaging, price tags, and labels. You’ll also need the receipt or proof of purchase. 
3. Discounted/promotional items will not be accepted for return/exchange unless confirmed to be a manufacturing defect.
4. Sonnens™ reserves the right to deny a refund/exchange if the item(s) does not meet the requirements stated.

To start a return, you can contact us at sonnens02@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sonnens02@gmail.com.

 

DAMAGES & ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

SPECIAL COVID-19 RETURN NOTICE (April 1, 2020)

Due to current limitations at our Distribution Center, we are not able to accept return packages at this time. We apologize for the inconvenience. PLEASE DO NOT USE ANY MAILING LABEL YOU MAY HAVE RECEIVED RECENTLY AS WE CANNOT ENSURE THAT THE PACKAGE WILL BE SAFELY DELIVERED AND RETURNED TO US.

Commencing April 1, 2020, no returns will be accepted or processed until full operations have been restored in our Distribution Center and we are once again able to accept return deliveries. For purchases made from February 1, 2020 until further notice, we are extending our return window through June 30, 2020. If our Distribution Center is not able to reopen by June 30, 2020, we will post a further notice.

If you would like to request a return label for a purchase made while this Special COVID-19 Return Notice is in effect, or if you have any questions, please email us at sonnens02@gmail.com.